Returns & Exchanges

Due to the perishable nature of our fresh bagels and spreads, we cannot accept returns once a shipment has been delivered. If your order arrives damaged or incorrect, please reach out to our team within 24 hours for a resolution.

1

Document the Issue

Take clear photos of the packaging and the specific items that are damaged or incorrect as soon as they arrive.

2

Contact Support

Email our customer service team with your order number and the photos of your delivery to initiate a claim.

3

Review Process

Our team will review your request within 48 hours to determine eligibility for a replacement shipment or a store credit.

4

Resolution

Once approved, we will immediately process your replacement order or issue a credit to ensure you get your Boichik Bagels fix.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing